Frequently Asked Questions

 

How quick can I expect my delivery?

For standard gifts (not personalised gifts) we always ship within 24 hours and sometimes as quick as an hour. We use Royal Mail & Parcel Force and have a great relationship with them to ensure everything goes as planned. On certain occasions, we may upgrade the delivery method to a carrier we deem more appropriate.

For standard gifts, if you place the order before 4pm, we will send it that day.

With personalised gifts, please allow 1 to 4 working days for personalisation process. Express Delivery option is often much faster and sometimes as fast as next day. 

Where do you ship from?

Everything is sent from our hub in London.

Where do you ship to?

Mostly the United Kingdom but we do also have international delivery options.

What payment options are there?

We use secure payment and accept Visa, MasterCard, American Express, Apple Pay & PayPal.

Do you have a Facebook page?

Yes we do, you can find it here

What is your return policy?

Our 'Above & Beyond' return policy can be viewed here

How about a privacy policy?

Our privacy policy can be viewed here

How much is shipping?

Orders above £25: 

Standard Tracked Delivery (3-4 business days) - Free

Express Tracked Delivery (1-2 business days) - £1.99

Orders below £25: 

Standard Tracked Delivery (3-4 business days) - £1.99

Express Tracked Delivery (1-2 business days) - £3.99

What if an item shows out of stock?

All items showing out of stock are generally back in stock in 7-10 days. Feel free to message us to ask for the estimated time or bookmark our page and check back soon.

What can I use my discount code on?

Discount codes can be used for all items with the exception of Experience Gifts & Personalised Gifts. Hey psssssst, feel free to use LOST10 at the checkout for 10% off. This code is entered to the "gift voucher" field.

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